Approval requested · $612 brake job11:42 AM
Front pads & rotors recommended · rear pads worn but within spec.
- Front pads · Akebono EUR1210 · $148
- Front rotors · Centric 120.40086 · $264
- Labour · 1.4h @ shop rate · $200
Customer communications · Built for shops, not call centres
Every conversation. Every channel.
One inbox. Every vehicle.
Two-way SMS, email, and approvals over text — all attached to the right vehicle, the right job, the right advisor. Customers reply where they already live. Your team picks up exactly where the last shift left off.
workshop1.app / inbox
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Sarah Chen · (415) 555-0142
2018 Mazda CX-5 · RO #4921 · Bay 3
SMS · 10DLC
Hey, dropped it off at 8 — let me know what you find.
YouOn the lift now. Sending the inspection in 10.
Yourotors-front.jpg · pads-rear.jpg
Approve front. Skip rear for now.
On my waySend approval linkPhotos attachedQuote ready
Reply to Sarah…
Across pilot shops, last 30 days
The conversations your shop didn’t have to chase.
94s
Avg customer reply time
78%
Approval response rate
99.4%
SMS delivered (10DLC)
3.2×
Google reviews captured
What it does
Four things every shop wishes their texts already did.
One inbox. SMS and email side-by-side. Approvals that move money. Reviews that arrive while the visit is still warm.
Unified inbox
SMS and email in one thread per vehicle.
Every reply lands on the right RO. Tech, advisor, and customer share one chronological thread — nothing dies in someone’s personal phone, nothing gets lost on a shift change.
One thread · SMS + email
SMS · “Can I get in Friday?”
YouEmail · quote attached
SMS · “Approved — see you Fri”
Status updates
Status updates that send themselves.
When the vehicle moves — checked in, in bay, inspection done, ready for pickup — the right text and email fire on cue. In your shop’s voice, never spammy, with quiet hours respected.
Checked in
In bay
Inspection sent
Ready for pickup
Approvals over text
Approvals over text — line by line.
Customers tap Approve on rotors and Decline on pads inside the SMS thread. Photos, prices, and parts numbers attached. Signatures captured. The job updates instantly.
FrontPads + rotors$412
RearPads · declined by customer$200
Approved · Sarah Chen · signed via SMS link11:43 AM
Reviews & retention
Review and retention nudges that convert.
A single review request fires after pickup & payment. Service-due reminders bring customers back at the right interval, in the channel they prefer, with the offers you’ve approved.
Reviews / week42+3.2× vs prior
4.9 avg · 98% requested customers responded.
How it works
Listen · Respond · Convert.
Three loops, every vehicle. The same inbox handles the first ping through to the five-star review.
01
Listen
Inbound SMS, email replies, missed calls, web chat — everything lands in one inbox, attached to the right vehicle and RO automatically.
Two-way SMS · MMSEmail replies in-threadMissed-call → text bridge
02
Respond
Status updates and inspection links send themselves. Quick replies and templates keep your team fast. AI drafts the awkward ones in your voice.
Auto status · quiet hoursTemplates · quick repliesAI rewrite in your tone
03
Convert
Customers approve line-by-line over SMS. Pay over SMS. Then a review request — once, in good taste — and the next service reminder schedules itself.
Line-item approvalsText-to-pay handoffReviews · service-due nudges
One workflow, eight touchpoints
From the first “Can I get in?” to a five-star review.
The whole arc lives in one inbox. Customers feel cared for. Your team feels in control. Owners see every word that was said.
- Drop-off → auto “in bay” SMS with bay number & advisor name.
- Inspection done → DVI link sent · photos attached.
- Customer taps → approves rotors, declines pads · job updates live.
- Pickup → ready text · text-to-pay link.
- +24h → one review request · opt-out honoured forever.
TriggerVehicle dropped off
SMS“In bay 3 with Mike”
SMSDVI link · photos
CustomerApproves rotors · declines pads
AIDrafts pickup text in your voice
ReviewOne Google ask · opt-out honoured
Trust & deliverability
The boring stuff that keeps your messages out of the spam folder.
Opt-out respected, globally.
STOP / UNSUBSCRIBE honoured the second it arrives, across every workflow. TCPA (US) and Spam Act (AU/NZ) compliant by default.
Quiet hours, configurable.
Set per-workshop quiet windows. Auto-batches non-urgent sends to the next allowed slot. No 7am Sunday reminders, ever.
Audit log of every message.
See exactly which advisor said what, when, to which customer. Searchable, exportable, attached to the RO forever.
10DLC / A2P registered.
Dedicated, registered shop number on every plan — the only way US carriers actually deliver business SMS in 2026. Your “car is ready” text gets through.
Honest answers.
One inbox.
Every conversation gets through.
Try Workshop1 free for 30 days. We register your 10DLC number, import your customers, and turn on the workflows that actually move the needle.